Assembly Responsibility

This section outlines your responsibilities when assembling your SofaPack furniture.

Built for real homes. Designed to last.

01

Check All Parts

Carefully unpack and check all components against the instruction guide before beginning assembly.

02

Prepare Your Space

Ensure you have a clean, spacious, and level area to safely assemble your furniture.

03

Have The Right Tools

Some items may require basic tools. Make sure you have everything ready before you begin.

04

Read Instructions First

Take a few minutes to review the full assembly guide to avoid mistakes during setup.

01

Customer Assembly Responsibility

In a rare case certain furniture items such as chairs and tables may require assembly upon delivery. A detailed instruction guide will be provided where applicable. The customer will be required to assemble. This could be due to various reasons such as a hardship for transportation on certain furniture.

02

Check Before You Build

Please inspect your furniture upon delivery. If any parts are missing or damaged, contact us before assembly begins.

03

Weight & Usage Limits

Furniture must be used in accordance with its intended purpose and reasonable weight limits. Misuse may lead to damage not covered by SofaPack.

04

Retaining Packaging & Parts

Customers should retain packaging and unused parts until assembly is complete. This may be required in the event of an issue.

01

Refund Eligibility After Assembly

Products that have been fully or partially assembled may not be eligible for a refund unless a confirmed manufacturing fault is identified.

02

Condition of Returned Items

To qualify for a refund, items must be returned in their original condition. Furniture that has been used, altered, or assembled may not meet refund requirements.

03

Assembly-Related Damage

Damage caused during self-assembly, including incorrect installation or misuse of components, may result in a refusal of refund eligibility.

04

Fault Assessment Process

All refund requests relating to faults will be reviewed by our team. Where a genuine manufacturing issue is confirmed, an appropriate resolution will be provided in line with our policy.