We’re here to support you at every step of your journey with SofaPack. Whether you have a question about your order, delivery timelines, product details, or aftercare, our friendly team is ready to assist. We’re committed to providing a smooth, stress-free experience from the moment you browse to the moment your furniture arrives in your home.

Our customer support team is available Monday to Saturday from 9am–5pm, and Sundays from 10am–4pm. During these hours, we aim to respond as quickly as possible across all contact channels to ensure you receive the help you need without delay.

You may also find the answers you’re looking for in our Help Centre, where we cover everything from delivery and returns to product care, assembly guidance, and warranty information. It’s designed to give you quick, clear answers whenever you need them.

To help us assist you as efficiently as possible, we recommend contacting us through one method at a time. This allows our team to handle your enquiry faster and ensures a smoother support experience for all customers.

If you still need further assistance, don’t hesitate to get in touch — our team is always happy to help and will guide you through any questions or concerns you may have.