Customer Service
How Can We Help?
Our team is here to support you every step of the way. Whether you're choosing the perfect sofa, checking on an order, arranging delivery, or seeking aftercare support, we're committed to providing a smooth and enjoyable experience.
Contact Us
Product Advice
Need help choosing the perfect sofa? Our team can help with product recommendations, sizing advice, fabric options, colours, and finding the best fit for your space.
Order Support
Have a question about an existing order? We can assist with order updates, delivery information, tracking enquiries, and scheduling support.
Aftercare Support
Our support continues after delivery. Get help with assembly guidance, product care, warranties, replacement parts, and general assistance.
Before You Order
We're here to help you make the right choice before placing your order.
- Product recommendations
- Sofa size advice
- Fabric and colour guidance
- Room planning support
- Product availability questions
- General purchasing advice
After You Order
Once your order is placed, our customer service team will help keep you informed throughout the process.
- Order updates
- Delivery information
- Tracking enquiries
- Delivery scheduling
- Product questions
- Order assistance
After Delivery
Our support doesn't end when your sofa arrives.
- Assembly guidance
- Product care advice
- Warranty support
- Replacement parts
- Maintenance guidance
- General customer support
Our Commitment To You
At Sofa Pack, customer satisfaction is at the heart of everything we do. We are committed to providing friendly, reliable support and ensuring every customer enjoys a smooth experience from purchase through to delivery and beyond.
Get In Touch
Need assistance? Our customer service team is ready to help.
Email Address
Business Hours
Monday - Friday 9:00am - 5:00pm
Response Time
We aim to respond to all enquiries within 24 hours