FAQ

Delivery typically takes 5–14 working days. Timeframes may vary depending on demand, location, or if the item is prepared to order.

We currently focus on deliveries within the UK to ensure a smooth and reliable service. However, we’re always happy to assist with international enquiries.

If you’re based outside the UK, please get in touch with our team and we’ll do our best to explore possible delivery options for your order.

We keep you updated throughout every stage of your order to ensure you’re always informed. As your delivery approaches, you’ll receive updates via email and SMS, including a notification prior to delivery. In most cases, you’ll be contacted the day before to confirm your delivery details.

If you’d like an update at any time, our team is always available — simply get in touch and we’ll provide the latest information on your order.

We want you to be happy with your purchase. If you wish to return an item, please contact us within a specified period of receiving your order so we can review your request.

Items must be returned in an acceptable condition, unused, and with all original packaging where possible. Please note that due to the nature of furniture delivery, minor dust, packaging marks, or light transit-related marks are not considered defects and do not qualify as grounds for return.

If your item arrives damaged or not as described, please notify us within 24–48 hours with clear photos so we can resolve the issue promptly.

All returns are subject to approval in line with our full Returns Policy.

To request a return, please contact our team with your order details and the reason for your request. Once received, we will review your case in line with our return policy and advise on the next steps.

If your return is approved, we will provide instructions on how to proceed. Please do not return any items without prior confirmation, as unauthorised returns may not be accepted.

Where required, you may be asked to provide photos to help us assess the condition of the item.

We currently handle requests on a case-by-case basis depending on availability. Due to the nature of our stock and made-to-order items, exchanges are not always possible.

If you would like to request an exchange, please contact our team and we’ll do our best to assist with the available options.

We accept a range of secure payment options, including major debit and credit cards, along with flexible Buy Now, Pay Later services such as Klarna (subject to approval). This allows you to spread the cost in a way that suits you.

Absolutely, all payments are processed through secure and trusted payment providers using industry-standard encryption to protect your information. We do not store your payment details, ensuring your data remains safe at all times.

You can shop with confidence knowing your security is our priority.

Yes, we offer flexible payment options through Buy Now, Pay Later providers such as Klarna (subject to approval). This allows you to spread the cost of your purchase into manageable instalments.

Available plans and terms will be shown at checkout, so you can choose the option that suits you best.