Terms of service

Terms of Service – SofapackUK

1. Overview

This website is operated by SofapackUK. Throughout the site, the terms “we”, “us” and “our” refer to SofapackUK. By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service.

2. Products & Descriptions

We sell furniture including sofas, chairs, tables, and related items.

  • We aim to ensure all product descriptions, images, and specifications are accurate

  • Colours and finishes may vary slightly due to screen settings or manufacturing differences

  • Measurements are approximate and may vary slightly

We reserve the right to modify or discontinue products at any time without notice.

3. Orders & Acceptance

  • All orders are subject to availability and acceptance

  • We reserve the right to refuse or cancel any order at our discretion

  • You will receive an email confirmation once your order is accepted

If we cancel your order, you will receive a full refund.

4. Pricing & Payments

  • All prices are listed in GBP (£)

  • We reserve the right to change prices at any time

  • Payments must be made in full at checkout unless using a third-party provider (e.g. Klarna)

We are not responsible for additional fees charged by your payment provider.

5. Delivery

  • Delivery times are estimates and may vary

  • Large furniture items may require scheduled delivery or curbside delivery

  • It is your responsibility to ensure items will fit through entrances, staircases, and access points

Missed deliveries or failed access may result in additional charges.

6. Returns & Refunds

All returns and refunds are handled in accordance with our Refund & Returns Policy.

By placing an order, you agree that:

  • Return requests must include a valid reason

  • Items must be returned in original condition

  • Certain items (e.g. custom-made furniture) are non-refundable

Your statutory rights under UK law are not affected.

7. Faulty or Damaged Goods

If you receive a faulty or damaged item, you must notify us within 48 hours of delivery.

Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement, or refund.

8. Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses

  • Our liability is limited to the value of the goods purchased

Nothing in these Terms excludes your rights under UK consumer law.

9. Intellectual Property

All content on this website (including images, logos, and text) is the property of SofapackUK and may not be used without permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with website security or functionality

  • Provide false or misleading information

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting.

12. Governing Law

These Terms are governed by the laws of England and Wales.