Terms & Condition
Find answers, support, and everything you need in one place
Terms & Conditions Overview
To make our policies easier to understand, we've broken down our Terms & Conditions into individual sections. Each section explains an important part of your experience with SofaPack, from delivery and returns to warranties and customer responsibilities.
Assembly Responsibility
Learn who is responsible for product assembly, installation requirements, and important information regarding self-assembly furniture.
Cancellation Policy
Understand your rights regarding order cancellations, applicable timeframes, and any conditions that may affect cancellation requests.
Customer Responsibilities
Information about customer obligations, including measurements, access requirements, order accuracy, and delivery preparation.
Delays & Force Majeure
Explains circumstances outside our control that may affect delivery times, production schedules, or order fulfilment.
Delivery Terms
Everything you need to know about SofaPack deliveries, including scheduling, access requirements, delivery areas, and procedures.
Order Refusal & Cancellation Rights
Details situations where SofaPack may refuse, cancel, or suspend orders and the rights available to both parties.
Product Condition
Important information regarding product inspections, reporting damage, acceptance of goods, and product condition expectations.
Product Representation Policy
Learn how product photography, colours, materials, dimensions, and website content should be interpreted when making a purchase.
Returns & Refunds
View our returns process, eligibility requirements, refund conditions, and how return requests are handled.
Warranty Terms
Understand what is covered under our warranty, claim procedures, exclusions, and the protection available with your purchase.