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Learn who is responsible for product assembly, installation requirements, and important information regarding self-assembly furniture.
Understand your rights regarding order cancellations, applicable timeframes, and any conditions that may affect cancellation requests.
Information about customer obligations, including measurements, access requirements, order accuracy, and delivery preparation.
Explains circumstances outside our control that may affect delivery times, production schedules, or order fulfilment.
Everything you need to know about SofaPack deliveries, including scheduling, access requirements, delivery areas, and procedures.
Details situations where SofaPack may refuse, cancel, or suspend orders and the rights available to both parties.
Important information regarding product inspections, reporting damage, acceptance of goods, and product condition expectations.
Learn how product photography, colours, materials, dimensions, and website content should be interpreted when making a purchase.
View our returns process, eligibility requirements, refund conditions, and how return requests are handled.
Understand what is covered under our warranty, claim procedures, exclusions, and the protection available with your purchase.