Contact information
Contact Us – SofapackUK
We’re here to help. Whether you have a question about your order, delivery, or our products, our team is ready to assist you.
Customer Support
For all enquiries, please contact us via email:
Email: info.sofapack@gmail.com
We aim to respond to all enquiries within 24–48 hours (Monday to Friday).
What We Can Help With
Our support team can assist you with:
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Order updates and tracking
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Delivery enquiries
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Product information and recommendations
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Returns and refunds
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Damaged or faulty items
Before You Contact Us
To help us assist you as quickly as possible, please include:
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Your order number
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Full name used at checkout
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A clear description of your enquiry
If your query relates to a damaged item, please attach photos where possible.
Business Information
SofapackUK
United Kingdom
Support Hours
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Monday – Friday: 9:00am – 5:00pm
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Weekends & Bank Holidays: Responses may take slightly longer
Our Commitment
At SofapackUK, we are committed to providing a smooth and reliable customer experience. We aim to resolve all enquiries quickly and fairly.