Order Refusal /Cancellation Rights
We are committed to protecting both our customers and our business. Please review the guidelines below regarding cancellations, order refusals, and fraud prevention to ensure a secure and transparent experience.
01
Security & Fraud Protection
Orders may be delayed, reviewed, or cancelled if flagged by our security systems. This includes unusual activity, mismatched billing details, or high-risk transactions to ensure customer protection.
02
Payment Verification Issues
If payment cannot be verified or authorised, we may place the order on hold or cancel it. Additional information may be requested to complete verification where necessary.
03
Availability & Operational Limits
In rare cases, orders may be cancelled due to stock limitations, production constraints, or logistical issues beyond our control. We aim to minimise this and will always communicate clearly if it occurs.
Important Information
Order Accuracy
Customers are responsible for ensuring all order details, including delivery address and contact information, are correct at the time of purchase. SofaPack cannot be held responsible for delays caused by incorrect or incomplete information.
Non-Refundable Conditions
Custom or made-to-order items cannot be cancelled or refunded once production has begun, except in cases of defect. This ensures quality and exclusivity across all SofaPack products.
Late Cancellation Requests
Cancellation requests submitted after the allowed timeframe may not be accepted, particularly if materials or production resources have already been allocated.
Right to Cancel Orders
SofaPack reserves the right to cancel any order at its discretion, including cases involving fraud risk, pricing errors, or operational limitations.
Built on Trust & Protection
At SofaPack, every order is handled with a strong focus on security, accuracy, and reliability. To maintain a safe experience for all customers, orders may be reviewed at various stages of processing. This includes verification of payment details, delivery information, and general order activity to ensure everything meets our required standards.
In certain cases, orders may be delayed, placed on hold, or cancelled where necessary. This may occur if an order is flagged by our security systems, cannot be properly verified, or presents operational limitations such as stock availability or production constraints. These measures are in place to protect both our customers and our business, ensuring all orders are fulfilled correctly and securely.
We aim to minimise any disruption and will always communicate clearly if action is required. By placing an order with SofaPack, you acknowledge and accept that these checks form part of our process to maintain quality, prevent fraud, and deliver a reliable service.