We may collect the following types of information:

• Personal details (name, email, phone number, address)
• Order details (products purchased, order value, delivery info)
• Payment information (processed securely via third-party providers)
• Technical data (IP address, browser type, device information)
• Website usage data through cookies and analytics tools

Your data is used to:

• Process and deliver your orders
• Provide customer support
• Improve our website and user experience
• Prevent fraud and ensure security
• Send order updates and important notifications

We only use your data where necessary and for legitimate business purposes.

We may share limited data with trusted third parties to complete services, including:

• Payment providers (Klarna, PayPal, Shop Pay)
• Shopify platform
• Delivery and logistics partners

These providers process your data securely and only as required.

We use cookies to:

• Improve website functionality
• Understand how users interact with our site
• Support marketing and analytics

You can manage cookie preferences through your browser settings.

We take appropriate security measures to protect your data, including:

• Secure servers
• Encrypted payment processing
• Restricted internal access

However, no system is completely secure, and we encourage safe browsing practices.

We retain your information only as long as necessary for:

• Order processing
• Legal and accounting requirements
• Customer service support

Under UK data protection laws, you have the right to:

• Access your personal data
• Request corrections
• Request deletion of your data
• Withdraw consent where applicable

To exercise your rights, please contact us.

If you have any questions about this Privacy Policy or your data, please contact us:

Email: info.sofapack@gmail.com

Registered Address:
SofaPack Ltd
Park House
Wilmington Street
Leeds
LS7 2BP