Customer Responsibilities
To ensure a smooth delivery and ownership experience, we ask all customers to review and follow the responsibilities below. These guidelines help us maintain quality, efficiency, and service standards.
Order Accuracy
Customers are responsible for ensuring all order details, including product selection, measurements, and delivery information, are correct before processing begins.
Access & Delivery
Please ensure clear and safe access for delivery. Adequate space, entryways, and availability must be arranged prior to the scheduled delivery time.
Inspection & Care
All items should be inspected upon delivery. Ongoing care and proper use are essential to maintain the quality and longevity of your furniture.
A Shared Responsibility
Creating a smooth delivery and ownership experience requires attention to the details below.
Order Information
Customers are responsible for ensuring all order details are accurate at the time of purchase.
Measuring Your Space
Ensure all furniture fits through doorways, hallways, and intended spaces before ordering.
Access Requirements
Clear and safe delivery access must be arranged before delivery.
Delivery Availability
An adult must be present to receive the order at the scheduled delivery time.
Product Inspection
All items should be inspected upon delivery and any issues reported promptly.
Care & Maintenance
Proper care is required to maintain product quality and longevity.
Proper Use
Products must be used as intended. Misuse may affect returns or warranty.
Returns Condition
Returned items must be kept in original condition and follow the correct returns process.
Measurements Your Space
Please ensure all measurements are accurate and that your furniture will fit through access points and into the intended space.